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Frustrated with 911 service?

9-1-1

At the community meeting with the VPD on March 31st, many residents complained about long wait times, unprofessional responses and poor service from the responders at the other end of 911 and the non-emergency line. We learned that this service is provided by a private company called Ecomm, not by the VPD.

The police attending the meeting were very concerned to hear this and would like to ask people who have encountered these kind of issues to please relay it to them so that they can follow up with the company directly and look into improving this crucial service.

Please send your detailed experience with Ecomm to our neighbourhood Police Officer, Constable Graham Edmonds at graham.edmunds@vpd.ca. If you have a date and time of your call, a responder # and/or a file # - all the better. You can also write a note to us at the SRA Council council@strathcona-residents.org and we will forward it to Constable Edmonds.

Elana Zysblat
Strathcona Resident’s Association, Executive Council